Shipping Policy 

UK Mainland Postal Charges 

Order Confirmation 

Once we have received your order you will receive an email confirmation (not to be confused with a dispatch notice).  Your order will normally be processed and dispatched within 2-3 business days. If your order is less than 2kg in weight you will not receive notification as we ship these via Royal Mail.  If your order is over 2kg we ship using UPS and you should receive a dispatch notification from them directly.  Please note orders placed over the weekend will be processed on the Monday. 

Extended Shipping Areas Policy 

Cleaner Planet offers free delivery on orders, over £50, to most UK addresses (please note offshore, highland and other extended UK postcodes will not qualify for this offer*). All postal delivery charges are shown prior to you completing the checkout. 

Loss, Damage & Non-Delivery 

On the rare occasion a parcel gets lost in transit, we will resend the item once it has been confirmed lost by the Carrier. We will then pursue our loss with them. To support our claim we will require a letter from you stating non-delivery of your goods. If a delivery attempt is unsuccessful as a result of refusal at the delivery address, we will contact the customer to arrange re-delivery and in most instances charge a redelivery fee to cover costs. It is the customer’s responsibility to ensure that any security gate personnel are aware of expected deliveries. This is especially applicable to BFPO addresses. 

Any order discrepancies must be reported within 48 hours of receiving your delivery. Any item which is damaged or faulty upon arrival, should be reported to us within 7 days of receipt so that we may take the appropriate action. At Cleaner Planet we are passionate about Customer Care and will deal with any problems which may arise on an individual basis and do our utmost to ensure customer satisfaction. If you are in doubt at all, please call our customer services team on 01227501120.